An amount equal to full payment made by customer will be refund if HP Customer Services has not been able to resolve even a single issue arise for them within the first 15 days (Fifteen Days) of the subscription in case of all subscription based plan. If HP Customer Services resolves one or more issues, the charges for the subscription service will not be refundable in any case. Notwithstanding this HP Customer Services may, at its sole discretion and on a case to case basis, agree to a refund of subscription charges after deducting fees for servicing the customer and cost of paid support and any other paid software which has been provided free of cost with any plan. Customer will be eligible for refund when any of the following criteria are met for all incident based plans:
=> Customers have all the pre-requisites which were required to resolve the issue and problem was not resolved till the time account was active.
=> Before 48 hrs after the resolution of the issue and a confirmation from the customer after the issue was last worked upon by HP Customer Services.
=> The refund will be processed only after getting a written request by the customer on the email id firstname.lastname@example.org along with the reason for refund.
* In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to HP Customer Services.
EFFECTIVE & AFFORDABLE
PERSONAL DATA & ACCOUNT POLICY
CUSTOMERS ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL PERSONAL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON THEIR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SUPPORT. CUSTOMERS ACKNOWLEDGE AND AGREE THAT HP CUSTOMER SERVICES OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SUPPORT SERVICES.
Furthermore, customers are solely and entirely responsible for any and all activities that occur under their account. Customers agree to notify HP Customer Services immediately of any unauthorized use of their account or any other breach of security. HP Customer Services will not be liable for any loss that may incur as a result of someone else using customers login details or account, either with or without their knowledge. However, customers could be held liable for losses incurred by HP Customer Services or its affiliates or another party due to someone else using their account or login details. Customers may not use anyone else account at any time, without the permission of the account holder.